Support Services
Refer back to the plans you made for providing user support, and update them as needed. There may be new opportunities to leverage current support systems and structures, or new support cost-sharing options. If you are doing a scaled implementation, decide which support options you will offer during the pilot phase, and discuss how you might expand support for the next phase as your user load increases. If the repository software offers a help function, decide if you need to market it to your users. Implement selected support structure for the test and/or pilot phases, depending on how your implementation will flow.
